La Bella Palms

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La Bella Palms was established in the Spring of 2017, and born from experience managing a personal short-term rental apartment on Airbnb and HomeAway - VRBO. We provide our Short-Term Property Rental Services for the Coachella Valley.

We quickly realized the high demand for short-term apartment rentals by travelers looking to immerse themselves in local living and avoid exorbitant hotel costs. We also understood the time, logistics and attention to detail required to ensure for travelers a clean, comfortable and memorable stay, as well as to ensure for homeowners the optimum level of bookings, rental income and qualified guests.

As we take immense pride in providing for guests a clean space and unparalleled customer service, we decided to offer and share our expertise with other homeowners. In this way, they too, could participate in the lucrative short-term rental and Airbnb market, but do so hassle-free. That’s because we do all the work for you!

From cleaning and laundry service, to guest correspondence and minor maintenance, to listing creation and price optimization, we take upon ourselves full management responsibility, allowing you, the homeowner, a carefree experience, while you relax and simply collect your reservation income.

Hands-on

A great comfort of working with a boutique property management firm is knowing the people you contact will solve the issues that are presented first-hand. First off, we answer the phone guaranteed. We do not have any extensive voicemail or navigation to reach the appropriate lines as we only have one line and answer the moment you call. Newer/smaller companies such as us do not even have a landline. Our clients are essentially connected directly to our cell phones which enable us to take immediate action to any issue that arises because… well, we answer the phone. Major companies not only have 15 minute waiting times to speak to a representative, but the representative you do end up talking to has no direct relationship to you or your building and thus helps you through a distant perspective and by asking for your ‘account number’, which can be very frustrating. At La Bella Palms, we not only know you by your first and last name, but everyone in the office has been to your building and has probably met you at some point in the relationship. This allows us to have a relaxed and frank conversation with you and one that is truly constructive because we have a first hand understanding of your building and perhaps even your individual apartment space.

 

Efficiency

Similar to being hands-on, we are also quick to take action. If you have an issue with sending an online check through one of the platforms we use, we will walk you step by step through the process right then and there so the issue is addressed. As we mentioned above, larger companies have divisions. The representative on the phone hands your issue/inquiry off to a different department who then notifies a field worker to add your building to the long list of ‘runs’ they must make throughout that day. Thus, you are almost re-telling the issue to the field worker who eventually makes it to you (hours after you’d like probably), almost as if you are explaining the issue for the first time. Again, this is very frustrating. Boutique firms have your best interest in mind and thus operate to serve your interests directly. Forcing you to wait is bad business… and we do not like bad business as we have much less financial cushion as some of these large firms who can afford inefficiencies. From answering the phone, to addressing problems first hand, to using tech to respond faster, we are efficient and client focused.

     

Focus

Inherently, being boutique means we have less clients. We see this as an advantage, and you should too. Because we do not yet have hundreds, perhaps even thousands of clients, we never spread ourselves too thin. As explained above, our focus is always on you, whether that means using your first name when speaking to you on the phone or handling your issues directly, you are our top priority. Our CEO knows landlords on a personal basis and has met each and every condo/co-op board member we work with. We personally screen all of our supers and building workers to ensure they are the perfect fit for your building. And if we have multiple smaller buildings in the same areas we try to have the same super who knows the area well to focus on both. We also have personal connections to third party contractors and services that we reach out to and clearly define problems too so when they show up to the location that needs assistance they know exactly what needs to be done. Boutique firms don’t chew more than they can swallow and thus are able to form quality relationships with clients and efficiently answer to all of their needs.       

 

Not all boutique firms are the same obviously. We can only really give you our perspective, however, all boutique firms have the ability to be hands-on, easily incorporate more efficient resources to their operation, and get to know you on a personal level. Inherently through running a smaller operation these themes exist and they provide an advantage larger firms simply cannot. Everything is trade-offs. Sometimes larger companies are necessary to handle the capacity that your building requires, this is something we cannot deny. However, if you are looking to be more than just another client with an account number, boutique firms can go a long way in providing you comfort and efficiency.

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Stop stressing! Stop dragging your feet! Let us help you increase your revenue on your short term rental property, while offering guests an unforgettable stay!

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